Fastlane Life Care Services (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of all personal information we collect. We provide NDIS Individual and Plan-Managed support services and comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Practice Standards.

1. What Information We Collect

1.1 Personal Information

We may collect: Full name, Date of birth, Address and contact details, Email address and phone number, Emergency contact details.

1.2 Sensitive Information

We may collect: Health and medical information, Disability-related information, NDIS plan details, Support needs and goals, Cultural background and language preferences.

1.3 Website & Technical Information

We may collect: IP address, Device and browser type, Pages visited, Cookies and analytics data.

2. How We Collect Information

We collect information directly from you, through our website, from authorised representatives, from healthcare or NDIS providers (with permission), and from publicly available sources.

3. Why We Collect Your Information

We collect information to deliver NDIS services, create support plans, communicate with you, manage accounts, comply with law, and improve services.

4. How We Use and Disclose Your Information

We may disclose information to NDIS, support coordinators, healthcare providers, IT service providers, and legal or regulatory authorities. We do not sell personal information.

5. How We Store and Protect Your Information

We use encrypted digital storage, secure cloud hosting, multi-factor authentication, restricted staff access, and secure data disposal.

6. Access to and Correction of Personal Information

You may request access, correction, copies, or deletion of your information by emailing: in**@******************om.au

7. Use of Cookies

We use cookies to improve performance and analyse visitor activity.

8. Third-Party Websites

We are not responsible for privacy practices on external sites.

9. Changes to This Privacy Policy

We may update this policy. The latest version will be posted on our website.